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Frequently Asked Questions
Pre-sale Questions Select This Topic

What is the main difference between ProductCart and ProductCart Build To Order?

Can I install ProductCart on my desktop?

Can ProductCart support multiple pricing levels? That is: can I charge show customers different prices depending on who they are?

Can I use ProductCart to allow customers to register for online or offline courses, classes, and workshops?

Can ProductCart be used for a catering business?

ProductCart Select This Topic

How many products can I add to my store with ProductCart?

I'm not a programmer... Is it easy to use ProductCart?

Do I have to process credit cards online, through a payment gateway?

Can I use payment methods other than credit cards?

Is there a manual that I can download?

ProductCart Build to Order Select This Topic

Can ProductCart be used as system that only accepts quotes, not orders?

What is the main difference between ProductCart and ProductCart Build To Order?

Can the Apparel Add-On be used with Build To Order products?

When I create a Build To Order configuration, I cannot set the "Required Category" checkbox. How does that setting work?

How is a Build To Order product configuration saved into the database when an order is placed?

Apparel Add-on Select This Topic

I'm looking to track inventory on product options. Can I do this with ProductCart?

I'm using both the Apparel and Gift Add-ons. Which one should I install first?

I created an Apparel product and assigned options to it, but when I got to the storefront, the product details page (viewPrd.asp) returns errors.

On some pages, customers receive an error message: "No items to display".

My sub-products are all in stock (or are setup to "disregard stock"), yet in the storefront the product cannot be ordered because the system says that they are all out of stock. What's wrong?

Gift Add-on Select This Topic

By default shipping and handling fees are still charged when a customer redeems a Gift Certificate. How do we have gift certificates apply to shipping and handling charges?

How is Gift Certificate information stored in the database?

Can I configure the Gift Wrapping options so that gift wrapping price is per order instead of per product? In other words: if they order 5 items they pay one gift wrapping charge instead of 5.

I'm using both the Apparel and Gift Add-ons. Which one should I install first?

QuickBooks Add-on Select This Topic

Does ProductCart integrate with QuickBooks?

When will the QuickBooks Add-on be released?

Are credit card numbers exported to QuickBooks when I export an order?

Can order numbers be exported to QuickBooks?

How are Apparel products handled when an order is exported to QuickBooks?