A list of questions from the ProductCart knowledge base

Pre-sale

ProductCart - All versions

ProductCart - Build To Order version

Apparel Add-on

Gift Add-on (now included in v3)

QuickBooks Add-on

Pre-sale Questions
Pre-sale questions about ProductCart, our shopping cart software.

Can I use one ProductCart license for multiple stores?

Is ProductCart compatible with GoDaddy.com?

Can ProductCart be customized? How can I add more features or change existing features?

I'm a Web designer. Why should I use ProductCart?

How does ProductCart compare to other shopping carts?

Can I install ProductCart on my desktop?

Do you offer discounts to resellers of ProductCart?

What is the main difference between ProductCart and ProductCart Build To Order?

What is the technical support & updates policy on your software?

Can ProductCart support multiple pricing levels? That is: can I charge show customers different prices depending on who they are?

Is ProductCart's Control Panel compatible with FireFox?

Can I use ProductCart to allow customers to register for online or offline courses, classes, and workshops?

Can ProductCart correctly calculate sales taxes in Canada?

I'm just getting started with ecommerce... can you help?

Is the product configurator that is part of ProductCart Build To Order a module that can be purchased separately from ProductCart?

Does ProductCart work on a Unix server?

Does ProductCart include a feature to export product information so that it can be used for Google's Froogle service?

I have been notified that Bank of America's eStore system will no longer be supported and that B of A is switching to using CyberSource as a payment gateway. Does ProductCart support CyberSource?

Does ProductCart support the Verified by Visa and MasterCard SecureCode programs

What are the system requirements to use ProductCart?

Can ProductCart be used for a catering business?

Can ProductCart correctly handle VAT (Value Added Tax)? And how is VAT handled (calculated) when an order is shipped to an international address outside of the VAT area?

How can I minimize fraud on my store?

Which live chat software is Early Impact using?

ProductCart
Frequently asked questions about the standard version of ProductCart.

Is ProductCart compatible with GoDaddy.com?

The AJAX mouseover (tooltip) popup window is showing up a couple of inches away from where it should be (the alignment is off). How come?

How many products can I add to my store with ProductCart?

How can I print USPS labels? - OR - When I print a USPS label, it says "SAMPLE" on it. How can I switch to real labels?

How does Google Checkout determine sales tax?

How is shipping insurance calculated on a UPS or Fed Ex shipment calculated? How does ProductCart determine the insured value? How about insurance on USPS?

I've seen some ProductCart-powered stores show a list of recently viewed products. How can I add that feature to my store layout?

Can ProductCart be customized? How can I add more features or change existing features?

I am using a shared SSL certificate. When I turn SSL on in the control panel I get the following error when the customer reaches the secure part of the checkout process (everything works fine if SSL is turned off): Active Server Pages error 'ASP 0126' Include file not found /virtualFolderName/productcart/pcadmin/login_1.asp line 5 The include file 'productcart/includes/settings.asp' was not found.

Can I integrate ProductCart with an existing Web site? Will it blend with my design?

I have to sign into the Control Panel frequently, even after a minute or so of non activity. Why is this happening?

I'm done testing the store. How can I delete all test orders?

I'm not a programmer... Is it easy to use ProductCart?

I'm receiving the error: Microsoft VBScript runtime error '800a000d', Type mismatch: 'cdbl', /pc/instConfiguredPrd.asp. What could be causing it?

What happens when I delete a product? Does the product remain in the store database?

Can I setup ProductCart on my test (staging) server for development and testing purposes and then move it to a production server? Can I use different information for the "Connection String" for a SQL Server database?

I want to move my store to a different Web server or a new Web hosting company. What are the steps?

How can I enforce the customer contact phone number when using PayPal Express Checkout?

We are having issues with being logged out of the Control Panel and customers being logged out of their accounts. Sometimes the shopping cart is also empty after we add products to it. What's causing these issues?

Does ProductCart integrate with QuickBooks?

Can I print an invoice from within the ProductCart Control Panel?

Can I install ProductCart on my desktop?

I need to change the unit of weight used by my store from Pounds / Lbs. to Kilgrams / grams or vice versa. How can I do this?

Can I change the store buttons?

I am getting an error message that indicates that the database cannot be opened. The error says: "techErr.asp?error=Error+while+opening+database"

Google Checkout: it seems that Google Checkout cannot successfully communicate with my ProductCart store. Why?

In ProductCart version 3.1 and above the small "Add to Cart" button is sometimes shown on the category or search results page. Why is it not shown for all products?

I am receiving an error: "Name Redefined" What could be causing this?

The store is not sending out confirmation e-mails and password reminders. Why?

I am trying to use PayPal Website Payments Pro, but I get error 10501 "This transaction cannot be processed due to an invalid merchant configuration". What could be causing this error?

Is ProductCart's Control Panel compatible with FireFox?

Can I use ProductCart to allow customers to register for online or offline courses, classes, and workshops?

What are the steps for moving a Web store from my development computer to a production server?

I enabled CyberSource as my payment gateway, but receive the following error when trying to place an order: Error: Failed to sign the request with error code 1862. "Unknown error code".

If a product has "no shipping charge" checked, Google Checkout doesn't apply sales tax when required. Is this a bug?

How do I find out the credit card number used for a transaction?

Does ProductCart support secure orders? How can I configure SSL on ProductCart?

Do users have to register before they can make a purchase?

Is it possible to force the Control Panel to use SSL? For security reasons, we would like everyone that uses our Control Panel to be connected through the HTTPS protocol.

I'm looking to track inventory on product options. Can I do this with ProductCart?

I'm receiving the following error: Disallowed Parent Path /productcart/setup/updatePass.asp, line 1 The Include file '../includes/settings.asp' cannot contain '..' to indicate the parent directory.

Can I have the "New Order in Your Store" email sent to more than one address (e.g. administrator and warehouse)?

Does ProductCart print USPS shipping labels?

How can I change the "No Image Available" graphic file? Can I show my own graphic when an image is not available?

Can I add HTML code to product descriptions?

I selected CDOSYS as the email component, but emails are not been sent. I changed the SMTP server, but it does seem to make a difference.

Can I use Google AdWords' Conversion Tracking system with ProductCart?

What happens when I change the customer type to "wholesale"?

Can ProductCart support shipments to military bases (APO and FPO locations)?

When I click on the "Continue" button on the order verification page (pc/orderVerify.asp) I get a "Page Not Found" error (or another server error).

In ProductCart v3, can I change the look of the window that is shown when I mouse over a product name or image (AJAX-driven product preview)?

The Control Panel is running rather slow. What can I do to improve its performance?

How can I display products in "Category A" with a display option that is different from the one used for products "Category B"? In other words: can I have different display options for different categories?

Can I manage inventory at the product option level? In other words: can my store show "sm/blue" out of stock, but "sm/black" in stock?

We are no longer getting shipping rates from the USPS. We have checked with their tech support and they said that the server address that we are using are correct, and that our acccount is working just fine. What could be wrong?

The UPS Shipping Wizard returns the error: "Error: The XML document is well formed but the document is not valid". What causes this?

Can I design my store so that it fills up the screen? That is: can I use percentage widths (e.g. 100%) in the store design?

How can I make sure that my store is using the correct XML parser?

I am using the Image Upload & Resize feature, and occasionally get the following error: /imageupl_popup.asp Line 12 Operation not Allowed. What's the problem?

PayPal Website Payments Pro: what is my API User Name?

Can I customize ProductCart's language?

Does ProductCart support real-time credit card processing?

I've added USPS to my shipping options, but no rates are returned. Why don't I get USPS rates? What are the exact steps to activate USPS in ProductCart?

Do I have to process credit cards online, through a payment gateway?

Does ProductCart work on a Unix server?

How do I add the images I want to use on the Category display page?

UPS rates are not being returned. What could be the cause?

Orders that are paid for through PayPal remain incomplete. I do get the notification from PayPal, but the order is never finalized.

Does ProductCart include a feature to export product information so that it can be used for Google's Froogle service?

What are the system requirements for ProductCart?

Google Checkout: I am getting order notifications from Google, but no orders show in ProductCart and I receive the following error message in my Google Merchant Interface “Settings > Integration” tab: "401.1 Unauthorized: Access is denied due to invalid credentials."

ProductCart supports both MS Access and MS SQL? Which should I use?

How can I remove the default page title that says "ProductCart shopping cart software"?

I would like to "reinstall" ProductCart (go back to the default files), but without loosing the information in the database and the store settings. Can I?

I have enabled USPS and selected to show First Class rates to my customers, but it is not showing anything for First Class. How come?

I want to import my database with an Excel Spreadsheet - Do I have to create the template myself or do you have a template ready that I can use?

I have been notified that Bank of America's eStore system will no longer be supported and that B of A is switching to using CyberSource as a payment gateway. Does ProductCart support CyberSource?

I keep having to log into the Control Panel (Admin Console) while maintaining my storefront. Why does it log me out?

How can I convert/upgrade my database from MS Access to MS SQL?

Can I use payment methods other than credit cards?

I setup FedEx as my shipping provider but it is not returning rates. Why?

How can I make ProductCart more search engine friendly?

Can I modify some of the wording on the shopping cart? Can I change the language on my storefront?

Why do some orders not appear in the Control Panel's "Manage Orders" area even though they are in the store database?

When we process a shipment using the UPS Shipping Wizard, there is a charge called "Service Option Charge". What is it?

During checkout, shipping options do not come up. Why?

Is there a manual that I can download?

Can I make a product inactive (unavailable) when its stock is zero?

Does ProductCart support the Verified by Visa and MasterCard SecureCode programs

I can't get passed the license agreement. I agree to the License Agreement, but the Control Panel login page keeps refreshing.

I would like to show multiple product images on the same product page (viewPrd.asp). How can I accomplish this?

I have discounted rates with UPS. Can I pass the discounts onto my store customers?

Is there a way to disable the submit button on the payment page? Some customers are clicking it twice, which in some cases translates into duplicate transactions.

On mainIndex.asp (featured products), the "More Details" button is not active for one of the products. Why?

I use SSL on the store. When you get to the payment pages, you get a message that says “This site contains both secure and non secure items do you want to display the non secure items”. Is this a ProductCart problem?

Google Checkout: the shipping rates are incorrect. Why?

How does ProductCart determine the size of the image thumbnails that are shown on the product details page when a product has multiple images ("Additional Views" feature)?

I'm getting an error when attempting to add an item to the cart: Microsoft VBScript runtime error 800a000d Type mismatch: pcCartArray /ProductCart/includes/productcartinc.asp, line 25

Does PayPal offer currency conversion features? Can I change the currency when checking out with PayPal?

I don't want to show the "Add to Cart" button on the category and search pages. Can I disable it so customers must go through the product details page?

I have noticed that sometimes the rates are different in the "Estimated Shipping Charges" pop-up window compared to the rates later returned during checkout. Why?

I received the following error: "The conversion of a varchar data type to a datetime data type resulted in an out-of-range value"

Can I replicate the page numbers shown at the bottom of the viewCat_x pages at the top so that navigation is easier when there are a lot of products shown on the page?

my site sells internationally, is it possible to have different currencies for different countries... a European page displaying prices in Euros, North American in dollars?

On some pages, customers receive an error message: "No items to display".

I can't add products to some categories. OR A Category or SubCategory is not showing up in the dropdown menu so I'm unable to add products to it. Why?

How do I link my Web site to the shopping cart?

How can I automatically load the store home page? Do I have to change the index page in my Web site root directory?

I use LinkPoint as my payment gateway, and after I upgraded to v3+, they no longer use the ProductCart Order #. Is there any way for LinkPoint to continue using the ProductCart Order #?

Can I enable the security code (CVV) with offline credit card processing?

Is ProductCart compatible with HackerSafe? Does it pass all the tests successfully?

How do I set up a DSN-less connection to a MS Access database?

I'm having some trouble linking affiliates to my store. I can see the Affliate ID when the refering user hits my store, but once they click on anything (a link, add to cart, etc.) the affiliate ID is lost from the URL string and no sale is logged. What am I doing wrong?

I read that PayFlow Pro requires a component installed on the Web server that is hosting the store. How can I get it and install it?

In the Display Settings are of the Control Panel, how can I set the table width for product and category display pages to a percentage?

I purchased an SSL certificate. How do I setup my store to use SSL?

What payment gateways does ProductCart support?

We are getting a '800a0005' error when uploading files (e.g. images). Why?

What are the system requirements for the Upload & Resize feature in ProductCart?

I am trying to Import records from a .csv file created from an Excel spreadsheet, but receive an error indicating that the .CSV file does not have enough fields to import. Whats wrong?

I am getting the error "Syntax error converting datetime from character string". What should I do?

Google Checkout: orders that appear in my Google Checkout account are not shown in my ProductCart Control Panel. What could be wrong?

When I click on the "zoom" button, the popup doesn’t automatically resize to the image size. What can I do?

I have to place pages in a special directory for them to be secure (SSL). Is this configuration supported?

When trying to add new products, we receive the following error message: Microsoft VBScript runtime error '800a0009' Subscript out of range: 'arrCategoriesIndex' /productcart/pcadmin/instPrda.asp, line 206

Can I display buttons in place of the text that says "Featured Products" or "Specials"?

How can I delete an order?

Microsoft CDONTS/CDOSYS fails to send mails generated with the CDOSYS object.

In ProductCart v3, how can I hide the Manage Gift Registries link in the storefront?

Can I change the hours shown in the "Date & Delivery Time" drop-down?

I'm getting an error during customer registration. The error is: Microsoft JET Database Engine error 80040e07 Data type mismatch in criteria expression. /productcart/pc/DBsv.asp, line 58

Can I use a barcode scanner with ProductCart?

Google Checkout: when trying to checkout with Google the store shows a page that says that there is a communication error. What could be causing this?

I read that Parent Paths are disabled by default in Windows 2003 Server. How can I enable them?

The storefront is very slow to load and sometimes times out. The error is: Error Number: -2147217871 Source: Microsoft OLE DB Provider for ODBC Drivers Description: [Microsoft][ODBC SQL Server Driver]Timeout expired

What is the difference between specials and featured items?

During activation, I am getting the following error: Microsoft OLE DB Provider for ODBC Drivers error '80040e37' [Microsoft][ODBC SQL Server Driver][SQL Server]Invalid object name 'admins'. What's wrong?

How can I make "Not for sale" products appear on the home page?

Will retail customers or casual site visitors see the pricing I've set for wholesale customers?

Is there a way to change the number of products displayed on each page when browsing the store by brand?

Is there a way to not show the shopping cart page when a product is added to the cart? Can we take customers back to the product page?

I've loaded the files, activated my store and logged in, however most of the links in the Control Panel are not working. What could be causing this?

If a specific product weighs over a certain amount, then I would like to display custom shipping options instead of UPS. Is there a way to do this?

Technically, how are orders saved to the ProductCart database?

Do customers have to leave our Web site during the checkout process?

In ProductCart v3, how can I change font color, type, link colors, etc.? In previous versions I could do this from the Control Panel.

ProductCart is not sending any e-mails. I believe that my SMTP server requires authentication. What do I need to change?

I am receiving an "adOpenForwardOnly error". What is this?

Can ProductCart be set up to "Authorize Only" credit cards, versus "Capturing Funds"?

I use WorldPay as a payment gateway. How can I change from Live Mode to Test Mode and viceversa?

Google Checkout: product options and Build To Order configuration details do not show on the Google checkout page. Why?

I need to upload a high number of product images. What's the best way to do this?

Why can't the Control Panel user ID be something other than a number?

Google Checkout reports errors accessing our server. The error is: javax.net.ssl.SSLException: SSL peer shut down incorrectly

How can I minimize fraud on my store?

How can I have NO pictures at all associated with a product or a category?

I've added or imported products into the database, but they don't show up in the storefront -- how come?

A customer reported the following error when trying to click on a UPS tracking number from within ProductCart:
The XML document is well formed but the document is not valid

The UPS rates on UPS.com are slightly different from the one in ProductCart. What could be the reason?

I received the following error: "The HTTP headers are already written to the client browser. Any HTTP header modifications must be made before writing page content". What is causing this?

I am receiving the following error when trying to Export to Froogle: Microsoft OLE DB Provider for ODBC Drivers error '800a0046' [Microsoft][ODBC Microsoft Access Driver]General error Unable to open registry key 'Temporary (volatile) Jet DSN for process 0x3ea8 Thread 0x3414 DBC 0xb58deb4 Jet'.

The HTML Editor supports Flash files, but when I try to upload a Flash file through the Asset Manager, it doesn't allow me to do so. How can I fix this?

My store issues Invoice and Order numbers that are not sequential (out of order)... how come?

I'm using Authorize.net as a payment option. I get this error when I try to submit a transaction: "Error: This transaction cannot be accepted." What should I do?

I use PayPal: can I authorize a transaction and then capture it at a later time?

How are product options organized in the database?

ProductCart does not charge tax on orders by wholesale customers. I need to change that so that all orders are taxed. How can I?

I would like to use pages that are already on my Web site as product descriptions. How can I do that?

Can I change the starting order number used by ProductCart?

Some characters are not being displayed properly. What can be done?

Some of my customers receive the message "Security Alert: You are about to leave a secure internet connection. It will be possible for others to view information you send. Do you wish to continue?". Why?

In ProductCart v3, how do I hide the breadcrumb navigation (category links) at the top of the product details page?

How are Reward Points earned on a referral? How do existing customers refer other people to the store and earn points on their puchases?

I'm getting a Response object error 'ASP 0156 : 80004005' when trying to add a product to the catalog. What's up?

Is it true that ASP pages are not search engine friendly?

I would like to be able to export order details, but noticed that all of the product information is contained in a single field called "Details". This makes it very difficult to parse out the individual products. What can I do?

I have imported a test file into ProductCart and then deleted some of the products via the Control Panel. During my next import, it tells me that some products cannot be imported, because they already exist. Why?

If SSL is turned on, when checking out the system returns a message saying that the shopping cart is empty. If I turn off SSL, I can correctly checkout. Why?

I use SSL for the Control Panel. When viewing postings in the Help Desk (adminviewfeedback.asp), I keep getting the alert message that some of the content on the page is not secure. Why?

How do I find out if Parent Paths are enabled or disabled on the server that is going to host by store?

Can I use Google Analytics with ProductCart?

How do I integrate PayPal Website Payments Pro?

When customers browser my store by category, only 9 categories are displayed per page. Is there a way to change that number?

Can the checkout be changed so that customers don't have to register?

I am trying to activate my copy of ProductCart, but my browser seems to stall or hang. I can't get passed step 2.

When uploading a tax file, I get one of these errors: Request object error 'ASP 0104 : 80004005' Operation not Allowed /testStore/testadmin/taxupl_popup.asp, line 13 Invalid procedure call or argument: 'MidB' /lawbooks/ppcp95819/taxupl_popup.asp, line 49

I'm trying to set the Folder permissions in Windows XP and the Security tab is not visible, Why?

When using the Upload & Resize feature, I get the error: Object doesn't support this property or method: 'File.ImageType'. My server has ASPJpeg and ImageSize installed.

Can I show multiple currencies at the same time?

I have enabled UPS thru my ProductCart Control Panel but only Air rates are showing up -- there are no Ground or 3-day rates displayed to the customer. What can I do?

Going through the checkout process, the URL to the payment page is incorrect. An extra 'productcart/pc/' is being added.

I am unable to activate. I'm getting the following error: Activation error Server object error ASP 0177 : 800a0046 Server.CreateObject Failed PageCreateStoreConstants.asp, line 30

If I don't want to ship a certain product, how can I have shipping options not appear during the check out process when customers select that product?

UPS and FedEx shipping options are now shown. My products are quite heavy. Is there a weight limit?

Will installing shopping cart updates and patches overwrite any customized code? In other words, will I lose modifications that I have made to the source code when I update?

When I do a search on my store for a keyword using the basic search box, I don't get any results however if I do a search from the Advanced Search field on the same keyword, I do get results. How come?

I know that I entered my Control Panel User & Password correctly, but am not able to login. What could be wrong?

I enabled the "Allow customers to ship to an address different from their billing adress" option, but customers are not able to specify a seperate shipping address when checking out. Why?

My store uses Authorize.Net. After updating to version 2.6, customers are reporting errors when submitting an order.

I'm having problems activating the SQL version of ProductCart.

I use WorldPay as my payment gateway. Is there a simple way to redirect back to my Web site after authorizing a payment at the WorldPay site?

In ProductCart v3, how can I load the medium size image instead of the thumbnail image in the AJAX pop-up window that shows product information?

When using the Newsletter Wizard to send emails to my customers, I noticed that a number is added to the subject and copy of the messages. Why?

Can I install ProductCart locally for development and testing, and then move to a live server when I am ready?

I use Authorize.Net as my payment gateway and need to process a credit card refund. Do I need to request the credit card number from the customer in order to process the refund?

I am using the PPD version of ProductCart on a server that has a shared certificate. I know that your system requirements say that this scenario is not supported. However, is there a way to make it work by editing the code?

I use the display setting that allows to add multiple products to the cart. The quantity field is not being displayed for some products. Why?

In ProductCart v3 when customers select "Checkout without creating a password", a password is actually created. Is this by design?

FedEx Express Saver is not shown by ProductCart during checkout, but if I test on FedEx.com, using the same ZIP codes, it is shown. What could be wrong?

How can I connect remotely to a MS SQL database?

I see that ProductCart can automatically load a list of states/provinces when a country has been selected. How can I get ProductCart to do that with the states/provinces that exist in my country?

When does ProductCart send a confirmation e-mail to a customer?

My store cannot send emails. When I test in the Control Panel, I get an error similar to "5.7.1 Unable to relay" or "550 5.7.1 Relaying prohibited". What should I do?

During activation, my browser seems to stall or I receive an error message relating to FSO -- what's going on?

I have registered with UPS On-line tools, but am unable to print a shipping label.

Systems on Macintosh OS hang during checkout when using the Safari browser.

When checking out customers receive a security warning. The unsecured item that was blocked seems to be the icon "pc_icon_required.gif". What should I do to solve this issue?

Can I remove the "productcart" folder?

Can I control how many products are displayed on each page when visitors browse my store by category?

When an order for a FREE product is placed, the order status is "Pending". Can this be changed to that it is set to "Processed" so that customers immediately receive the order confirmation?

I would like the 'Continue shopping' button to simply go back the the original purchase page instead of going back to my default home page. How do I do this?

I'm using style sheets to set the properties of form fields. On some forms the inpout fields are dynamically built using code such as <%textbox "name", pName, 30, "textbox"%>. Is there a way to add a "class" to this code?

I am using WorldPay as my payment gateway. The orders are getting processed correctly through the payment gateway, but we receive no order notification email and cannot locate the orders in the Control Panel, except under the "View Incomplete Orders" section.

Does PayPal Express Checkout require a dedicated SSL certificate?

When I click on the Google Checkout button nothing happens - OR - get a JavaScript error. Why?

The Setup Wizard keeps saying that ProductCart cannot connect to the SQL 2005 database that I have setup. What could be wrong?

Can a backup be run from the control panel

I am getting an error when generating a Store Map. What should I do?

I'm using ProductCart with USAePay. When I test a transaction, I receive the following error, why? Server object error 'ASP 0177 : 800401f3' Server.CreateObject Failed /productcart/pc/gwUSAePay.asp

My sites are all built on Mac with Dreamweaver. I have no programming skills. Is this the right product for me and my clients?

It looks like the "Best Sellers" and "New Arrivals" pages by default show 10 products. How can I show more products?

I use the drop-shipping feature: are shipping charges calculated by taking into account where all the products are being shipped from?

Can I import the image file names for the "Additional Product Views" feature?

I'm working on the design of the storefront. I would like to keep the navigation on the left side "as is", but change the text and colors. I looked for this option in the Control Panel but can't seem to find it.

I set the cart to display products horizontally. Vertically they are aligned by the "More Details" button. Can I align them by the product images instead?

Can I limit the quantity purchased by each customer on a product specific basis?

I cannot activate the software. During the initial setup, I get the error: Updateable query /productcart/setup/updatePass.asp, line 23

Are PayPal payments processed in real-time?

When submitting an order using Authorize.Net as my payment gateway, I get the error "Error 3: This account has not been given the permission(s) required for this request.". What could be causing this?

What's the ASP code that would allow me to have an HTML table (or other code) show only when somebody is a wholesale customer? For example, I'd like to display a "Reseller Resources" link only when the customer is a wholesale customer.

Can I track e-commerce transactions with Google Analytics?

On features such as the "Marketing > Generate Links" page, the button that allows you to copy the link to the clipboard does not work in FireFox. The link is not copied to the clipboard. Is this a bug?

When importing products, not all products are added or updated. It looks like the system stops after a few thounsand records. Is there a limitation to the number of products that can be imported?

I intermittently get the following error, both in the Control Panel and in the storefront: "SQL Server does not exist or access denied." What could be causing this?

Do I use Windows NT authentication for the DSN or SQL Server authentication?

The store is working properly, but whenever I try to update any settings in the Control Panel, I receive a "Page Not Found" error.

The emails that ProductCart sends to the customer look just fine in MS Outlook, but are not properly formatted in Outlook Express. Is there something that can be done about this?

When using the Newsletter Wizard, the system doesn't seem to be sending messages.

Why doesn’t my PayPal account display what items a customer ordered?

I cannot checkout. What's wrong?

How can I redirect customers that visit my store at "http://myDomain.com" to "http://www.myDomain.com"?

Can I change the starting customer number used by ProductCart?

I have more than one ProductCart-powered store running on the same domain name. This causes some errors during checkout as the shopping cart gets filled with products from the different stores. What should I do?

When importing products some descriptions are truncated. Why?

I am using an Access database and getting a sporadic error message containing "Unspecified Error". What could be the cause?

I am using the Milonic menu system with ProductCart and have turned off the AJAX (tooltip mouseover) in ProductCart, but when hovering over my dynamic menu, the ProductCart Tooltip (AJAX) is shown with an 'Undefined Error' message.

If after placing an order, my customers choose to browse the store again, they remain in the secure area. How can they leave the secure server (SSL) after checking out?

I am hosting on a server that is not using English as the primary character set, and passwords and credit cards are not getting properly decrypted. What can I do?

I use the LinkPoint payment gateway. It appears that no response is sent back to my store from the gateway after an order goes through. Why?

When I click on the "Continue Shopping" button, I get a 404 Page Not Found error. How can I fix this?

On the standard 'zoom' popup window the default background is white... is it possible to make this window background black instead?

How to receive detailed error messages in Internet Explorer.

Can the checkout progress bar be edited? The default one does not fit well in my store.

Product images are not being displayed on the storefront.

The AJAX tooltip (mouse over) does not work after the 4th row of products on any of the Category or Search Results pages. How come?

I don't see the Control Panel navigation bar that is mentioned in the User Guide. Why?

In ProductCart v3, how can I change the style of the text that says "Your search will return..." on the advanced search page (search.asp)?

We are seeing the following type of error: Description: Either BOF or EOF is True, or the current record has been deleted. Requested operation requires a current record. query=UPDATE orders SET pcOrd_CustomerIP='nnn.nn.nnn.nnn' WHERE (((orders.idOrder)=-VALUE));

What is the difference between the Short Category Description and the Long Category Description?

Would my wishlist be accessible to my friends?

In Windows 2000 server, which USER do I set permissions for?

Can I show "incomplete" orders on the "View All Orders" page?

Is it possible to use ProductCart to sell "downloadable" products?

How do I change the size of the small thumbnail shown on the shopping cart page (viewCart.asp)?

I just updated to v2.6 and I am now getting a "Subscript out of range:" error. What's causing it?

I import products, but they don't show in the Control Panel === OR === When importing products (or customers), I receive an error on the last page of the Import Wizard. The file seems properly formatted.

Is ProductCart PCI compliant?

I want to delete a customer from the ProductCart database. How does this work?

Does ProductCart allow multiple "Ship To" addresses on the same order?

How can I change the subject of the e-mail message that informs me that there is a new order in my store? The current subject is "New order in your store".

When is inventory updated for a product?

I use Google Checkout: I'm getting the following error: "Error parsing XML; [...] merchant-calculations: URL contains illegal characters"

Which files send the "Order Received" email to the customer?

Our business sells services. Can ProductCart be configured for that?

When a product is added to the cart, the total shows as 0 although the product's price was not 0. It only happens with FireFox. It does not happen in Internet Explorer. What could be wrong?

I wanted to edit some text and so I modified the file 'includes/languages.asp', but now I'm getting errors. Why?

How can I prevent Content Pages from showing up in the default Header navigation?

I use WorldPay as my payment gateway. The store is returning the error: "Sorry, there was an error in processing this transaction: Error initialising request". What could be causing it?

When I try to access my store or ProductCart Control Panel, I receive the following error message: HTTP 1.1 New Application Failed What is happening?

I'm using a Mac and IE 5.2 to manage my on-line store but the system hangs up after just a few minutes of data entry. It seems to "get stuck" on a screen and not complete a command (or just sit there grinding away). What can I do?

Can I have my store show products ordered (sorted) by SKU?

In ProductCart v3, is there a way to disable the Previous and Next buttons shown on the product details page?

When setting up the DSN for ProductCart, is it: System, User or File?

Can I link to a page created by ProductCart from Overture or Google AdWords? In other words, can I link to a dynamic ASP page from a banner or text ad?

I sell digital products through ProductCart. I created a custom license generator that generates a difference license depending on the quantity purchased (N = quantity purchased = number of users). I need ProductCart to only generate 1 license, regardless of the quantity purchased, not N licenses. Is there a way to accomplish this?

Does ProductCart support multiple "ship-from" addresses? In other words, can shipping charges be calculated based on products being shipped from different warehouses?

Technically speaking, what happens when an item is removed from the cart? Is the cart array affected?

The EURO sign (€) is shown as a question mark (?) in the emails sent by ProductCart. How can this be fixed?

I often get logged out of the Control Panel while I'm actively using it. Why?

I would like to add audio or video clips for some products, is this possible with ProductCart?

How can I add a product to the cart from a non-ProductCart page (e.g. an HTML page)

Does ProductCart validate credit card numbers?

In ProductCart v3, why are my "specials" not shown on the "Specials" page?

Is it possible to view all the Categories/Subcategories that a particular product belongs to?

What is the Return URL for Moneris and how does ProductCart parse the response received from the gateway?

I am getting a "Page cannot be displayed" error message. What should I do?

Can an order be taken over the phone directly into the backend of the shopping cart?

Is the ProductCart a full script solution? Are any components required?

I just updated to version 2.6 and my store is no longer getting shipping rates.

I am unable to delete a customer from the database, using the Delete Customer command... how come?

The store buttons and store icons are not showing. What could be wrong?

Is there a way to remove the ZOOM button from the product details page?

In ProductCart v3, how is the product details page organized? I would like to edit the source code and need some details on the code structure.

When using the "Additional Views" feature (multiple product images), how can I change the size of the large image shown in the pop-up? It seems to default to 300 pixels

Can I change the size and the style of the pop-up window used to display multiple product images ("Additional Product Views" feature)?

I have customized some files and now want to update to a new version, but the update contains a lot of files and some of them would erase my customizations. What can I do?

Can I have a different graphical interface for different categories?

Is there a trial version of the software?

I'm getting the error: Object doesn't support this property or method. It seems like it's related to sending email messages.

Is the Control Panel compatible with Netscape? I'm experiencing problems with version 4.7.

It looks like if I set a product as Oversized, the "Maximum Weight per Package" shipping setting is ignored. Is that correct?

I use FedEx: it looks like ProductCart shows list rates (same as FedEx.com) for domestic shipments, but discount rates (the special rates I receive) for International shipments. Is this a bug?

I'm using YourPay (or LinkPoint). Can I change the message that is shown when a transaction is declined?

I'm hosted at GoDaddy and my store is not sending e-mails. What should I do?

When I edit an order and recalculate the order total, the prices are off by a few pennies. Why?

Why am I unable to change a customer from "Retail" to "Wholesale"?

I am using PayPal Website Payments Pro and want to accept payments in the Euro currency... is this possible?

I'm trying to get ProductCart installed on a local workstation and I keep getting the message "You do not have proper rights to access this page."

Can I use Overture's tracking code with ProductCart?

Can I credit an order or refund a transaction (issue a full or partial credit) directly from ProductCart?

Can I order (sort) the way product options appear on the product details page?

When I browse the store by catalog, view search results, view best sellers, etc., which files handle the code for displaying product information?

I can't Batch Ship orders using the Import feature. What could be the problem?

I upgraded to ProductCart v3 and I am experiencing some errors in the storefront. Also, some of the files look strange (not properly formatted, css not applied). What could be the reason?

How come FedEx rates from ProductCart are not exactly the same as those returned from FedEx.com?

Can I create a second master user for the Control Panel (administrator)?

Can I turn off the e-mail that gets sent to the Store Admin when an order is placed?

Is there a way to reduce the size of the SQL database?

PayPal Website Payments Pro: which password should I use when converting the .pem certificate to the .p12 format?

How can I add scrollbars to the image popup window?

ProductCart allows me to choose whether or not to display product thumbnails when customers are browsing the store. How can I let customers decide whether to see the thumbnails or not?

Does ProductCart support Level 2 or Level 3 credit card processing?

I have a separate system that creates Gift Certificates. Can they still be redeemed on my ProductCart-powered store?

Can customers redeem a Gift Certificate and use a Discount Code (coupon) on the same order?

In ProductCart version 1.6, I noticed that in the vShipAdd.asp file, the dictQueryString dictionary object to store a series of values in hidden form fields are not referenced correctly for CountryCode and idPayment.... they reference an all lowercase version of the value entered into the dictionary object. What should I do?

Does ProductCart support shipping by zone?

How can I change the number of products that show up in a search result?

The ProductCart navigation is not showing up on my Control Panel.

I'm trying to update ProductCart, but when I click on the button to update the database, I get the error indicating that the password is wrong. Why?

Where can I find a list of new features that were added to version 2.6 of ProductCart?

I updated the storefront navigation using the "Generate Navigation" feature, but the new categories are not shown in the navigation. Why?

Can I have PayPal Standard (E-mail payments) and PayPal Website Payments Pro active at the same time, on the same store?

I am located in the UK on a European Web server and when I Import Products, the correct prices are not maintained. Why?

Can the checkout progress bar be hidden?

I have installed the code for Google Analytics, but the orders are not showing up... how come?

Can I change the Gift Wrapping feature so that when a product quantity is changed, the gift wrapping charge is multiplied by the product quantity?

Customers are not able to select "Today's Date" as a delivery option during check out... how come?

When a customer lands on my Web site from an affiliate link, I want to capture the affiliate name. Can I do this on non-ProductCart pages?

I cannot log into the Control Panel. I keep getting the error: "Your attempt was denied because of security reasons."

I am using the ProductCart Suite extension for Dreamweaver and testing my store locally: should I use http://localhost/foldername/ as the URL in the "Settings" window? Will I have to make any changes to my links generated using the extension before I move my files to the Web server?

Why doesn't ProductCart support the 10-digit ZIP format (xxxxx-xxxx)?

CanadaPost does not return any rates: what could be wrong?

Can I use the ProductCart not for customers to buy something online, but rather just as a product catalog?

Let's say an existing customer changes his address during checkout. Is customer information updated when an order is placed?

On some orders placed using Google Checkout, the tax amount is only $1. Why?

When I try to add PayPal to my store, Internet Explorer shows a "phishing" warning. Is there an issue? Have I been hacked? Is this a security problem?

When I export products to Froogle, the product description does not appear.

Can customers redeem more than one Gift Certificate on the same order? In other words: can they use multiple Gift Certificates when checking out, at the same time?

I cannot activate ProductCart. I receive the error message: "HTTP 403.9 - Access Forbidden: Too many users are connected".

Can I determine the order that Categories are displayed in my on-line store?

Can I use Yahoo! Search Marketing tracking code with ProductCart?

I am an existing user: can I upgrade to ProductCart v2?

When I log into my Google account to see the status of my Sitemap, it reports some errors. Why?

Can I show the List Price in red, crossed-out, to stress the fact that some products are on sale?

Should I check the box "Force Silent Post" when using VeriSign PayFlow Link?

When zooming on an image in a ProductCart store using Internet Explorer (IE), I receive the following error: "Runtime error line 979, Class does not support automation".

How can I set the color of "visited links" on my Store pages?

I created a product bundle, but it's not shown, why?

I'd like to show option selections on the category page. That is: showing the option drop-downs when multiple products are shown. Can this be done?

I like the default navigation script provided by ProductCart in version 3.x, but I would like to change the way the "expand" and "collapse" graphics (plus and minus signs) look. What can I do?

When trying to change a customer's password via the ProductCart Control Panel, the same customer e-mail appears for all customers, and after changing the password and clicking the "modify" button, it doesn't make the change.

There seems to be "delay" when a products page is displayed. How come?

ProductCart v3.1 logs Control Panel user activity: where are the logs stored? How can I make sure that they don't take up too much room on the Web server?

When I try to update the store settings (General Settings > Store Settings), the browser hangs and nothing happens. What's wrong?

In the "Set Display Order" page of the Payment Options, I can't re-order the payment options. I clicked on the up / down button, but the order list was acting funny.

When an alert message is shown on the product details page in the storefront (e.g. Select a size), when I click on OK I get redirected to the home page. Why?

When I Export a Category to Froogle that has previously been exported, the file is empty and doesn't conatin any products.

Should I enable the Advanced Security Settings? How does the CAPTCHA feature help prevent unauthorized access to my Control Panel?

Can I have customers upload an image during checkout?

In ProductCart v3, how can I make the Company Name field required?

During Step 3 of the setup / activation, I am receiving an HTTP 500 error. When turning off Friendly Error Messages in IE, the actual error shown is: Microsoft VBScript runtime error '800a000d' Type mismatch: 'session' /productcart/includes/adminv.asp, line 3

We can't batch process orders. The orders are shown on the Batch Processing page, but when we try to process them we are taken to the next page which says that zero orders were batch processed.

Can I change the look of the default storefront navigation in ProductCart v3?

When I refund a transaction, are things like Reward Points, inventory levels, etc. adjusted automatically?

Is ProductCart XHTML compliant?

I am seeing some errors in my server logs - specifically "Message 95". What are these from?

I am receiving errors when trying to export order using the XML Tools. What could be happening.

I setup everything correctly in Authorize.net, but when I turned off "Test mode", I get an error (Error 3) and transactions cannot be completed successfully.

When using the Dreamweaver Extension, I receive the following: Please save your document at the root level of this web site.

Can I show the inventory status, without showing the inventory count?

I received an order that was being shipped in multiple packages (the ProductCart invoice correctly noted that there would be 2 packages), but when I went to print the UPS labels, there was only 1.

Can I make the default Shipping Address be Commercial instead of Residential?

In my storefront, customers receive an error that indicates the SQL transaction log is full.... what should I do?

I'm hosting at Verio and unable to get e-mail working from within ProductCart.

There are some strange behaviors that seem to indicate that ProductCart did not correctly logged a customer in. For example, even after I log in, the link to the customer account menu page does not work.

The "Checkout" link in the shopping cart summary does not take the customer to a secure page, even if my store uses SSL and it is setup correctly.

I need more control on multiple packages: how can I tell ProductCart exactly the way an order should be shipped (i.e. how products are packaged)?

I am having problems getting CyberSource to work, even though the component is registered and their test script finds it... what could be wrong?

My home page keeps showing the message "There are no specials at this time. Come back soon!", even after I set featured products, specials, new arrivals, and best sellers all to 0.

I noticed that some cross selling relationships don't appear on the product details page when the product being cross sold is set up as a bundle, but if it's not setup as a bundle, then it shows up?

Product and category names are getting truncated in the storefront navigation. Why? How can I change this?

When I go to add a product to the shopping cart, I receive one of the following errors: - One or more of the products that you have selected cannot be added to the shopping cart. This is due to a limitation on the total number of different products that the shopping cart can support. Click here to view the products currently in your shopping cart. To add a new product, you will have to remove another one from the shopping cart. If you have any questions, please contact us. - Type Mismatch

FedEx International Ground rates are not shown in the storefront, why?

Can I have some products only appear to customers that belong to a specific Customer Pricing Category?

I use FrontPage: can it create problems with ProductCart?

I have assigned weights to my products, but when they are added to the shopping cart, the cart shows 0 weight. This also causes ProductCart not to calculate any shipping rates during checkout, so no shipping options are shown.

I heard that Authorize.Net will use longer transaction IDs starting in the fall of 2008. Will this affect ProductCart?

I'm hosted at 1&1 and ProductCart cannot send emails.

I cannot get Google Checkout to work on GoDaddy.... is this a ProductCart issue?

When I try to activate UPS, I get a blank screen.

My Build To Order products changed to standard products all of a sudden. How can I change them back to BTO products?

When I click on "Start the Wizard" in the Newsletter feature, I receive a page that is just a bunch of text that looks like products and options.

I'm getting an error message that says: "Too few parameters. Expected 1" (or alike). What could be causing it?

Some images have a light border around them, others don't. Why? How can I change those borders?

When a customer clicks the browser's BACK button on the Order Complete page, the credit card number is cached in the field. Is there any way to clear thhis?

What if I have a warehouse in the United States and one in Canada? Will the Canada orders use a US "ship from" address?

I receive “Error 7” when I click the orange PayPal Express button. What can I do?

Canada Post is returning rates to ProductCart that don't match their Web site.

I moved to a Web server that has Parent Paths Disabled. What can I do?

We cannot add products. There are no errors, but products are not added to the database. We used to be able to add products without any problems.

We use the "Date & Time" field on the checkout page. Is there a way to disable weekends automatically?

When I Ship an order in ProductCart, it doesn't update the Order Status in Google Checkout to "Shipped" -- how come?

When I try to activate my ProductCart license, I receive one of the following errors: Login failed for user 'user' /includes/PageCreateStoreConstants.asp, line 83 Invalid authorization specification /includes/PageCreateStoreConstants.asp, line 83

The EURO (€) symbol is not displaying properly. What can be done?

How come I received a Low Inventory Notification for a product that was not part of a recent order?

Can I turn off the e-mail that is sent to an affiliate when an order is processed (informing the affiliate of any commissions)?

I have UPS enabled and ProductCart shows rates to most areas, but not when the destination address is outside of the US.

The storefront returns the error: Microsoft VBScript runtime error '800a000d' - Type mismatch: 'pcs_CSFSetVariables'

I'm having horizontal display issues. The ProductCart code (products) pushes the design out.

How can I 'force' SSL on a particular page?

When trying to print a UPS shipping label for a Canadian shipment, we receive the following error: Code: 120542 - Error: Package/ReferenceNumber is not allowed for this shipment

When I Export products using the Google Base feature, the process times out.... what can be done?

The "Required Field" icons are not showing up in my Control Panel?

How can I eliminate the 'Alarm' e-mail sent to the store Admin regarding attempts to SPAM the 'Contact' page, but keep the CAPTCHA security?

I am receiving the following error when using Google Checkout at GoDaddy: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException:

Why do a receive the following error in ProductCart? "Mail send failure. Error was 503 Must have sender and recipient first."

If a customer adds an item (or items) to their cart, and then comes back later.... will they be able to continue shopping with their partially populated cart (i.e. will the items still be there)?

I've noticed that if I use a paragraph (

Text

) within the ProductCart code (e.g. a content page) all paragraphs run together without spacing. Is there a workaround for this?

I'm getting a "JavaScript Error: Operation Aborted" error on some page since I updated to version 3.5. Why?

I am using ProductCart on a Windows 2008 Server, and when the customer goes to checkout (goes into secure mode or HTTPS), they lose the contents of their shopping cart.

I am in the UK and tried changing the Currency Symbol to £ but it is not showing up in the store.

I am not receiving the customer's Ship To phone number when they use Google Checkout.

What happened to product views in ProductCart v4.1?

The images that I upload are getting corrupted on their way to the server and cannot be displayed.

Where can I find technical support on how to use the built-in HTML editor?

Some of my images and buttons have a blue border around them.... how can I remove this?

I have had new orders and processed them, but the "Monthly Orders" section of the Control Panel start page shows 0 as the total sold. Why?

Is there a way to charge for Saturday Delivery for UPS on product cart.

After customers click on the "Submit" button when using Moneris, a blank page is displayed.

I have upgraded to v4 and new customers are reporting the following error during checkout: There was an error saving your information ...

I know the server is correctly setup to support Keyword-rich URLs (SEO URLs), but the Control Panel settings page says it's not and will not let me turn the feature on. What can I do?

I added a Flash animation to a product and it was working. When I edited the product, it stopped working.

I'm using CDO as the e-mail component and the EURO symbol is not shown in the e-mails sent by ProductCart.

Can I change the style of specific text strings? For example, can I change the size of the font used in a certain message shown in the storefront?

Sometimes e-mails sent by ProductCart do not have line breaks (everything is shown on one line). This makes the email unreadable. It seems to happen randomly.

My Web site is hosted on a server in a different time zone than my business... can I change the time stamp that is used by ProductCart to reflect the time zone where my business is located?

I logged in as a wholesale customer, but wholesale prices are not shown (same problem with customer pricing categories).

Which live chat software is Early Impact using?

Can I set a product as "Free Shipping"?

When uploading an image through the Asset Manager, I get a "File type is not allowed" error even though the file type is JPG or GIF.

I am using Google Apps and getting the following error when the system tries to send e-mails: 530 5.7.0 Must issue a STARTTLS command first What does it mean

I'm trying to upload a file to my ProductCart store, but it says that the file type is incorrect (e.g. "The File Type is not allowed."). However, I know that the file is of the correct type (correct extension). What could be the problem?

ProductCart Build to Order
Questions and answers specific to the Build To Order (BTO) version of ProductCart.

Can ProductCart be customized? How can I add more features or change existing features?

What is the main difference between ProductCart and ProductCart Build To Order?

Can ProductCart be used as system that only accepts quotes, not orders?

Can the Apparel Add-On be used with Build To Order products?

Is ProductCart's Control Panel compatible with FireFox?

When I create a Build To Order configuration, I cannot set the "Required Category" checkbox. How does that setting work?

How are BTO products and BTO items defined in the database?

How is a Build To Order product configuration saved into the database when an order is placed?

Apparel Add-on
Questions and answers specific to ProductCart's Apparel Add-on.

Can the Apparel Add-On be used with Build To Order products?

In the ProductCart database, how is the relationship between Apparel products and Sub-products handled?

I'm looking to track inventory on product options. Can I do this with ProductCart?

Can I manage inventory at the product option level? In other words: can my store show "sm/blue" out of stock, but "sm/black" in stock?

The Apparel Add-on seems to require that two option groups are assigned to a product before the sub-products are created. Is this true? What if I only have one product option (e.g. only size, or only color)?

Is there a way not to show the exact inventory or stock level for Apparel products (subproducts) but still show that the sub-product is in stock?

Can I hide or edit the "Inventory Status" area and "Save and Choose Another" link?

I'm using both the Apparel and Gift Add-ons. Which one should I install first?

Can I import product options (sub-products)?

Product options on the product details page appear differently when viewing the store with a MAC. Is this correct? Why?

My sub-products are all in stock (or are setup to "disregard stock"), yet in the storefront the product cannot be ordered because the system says that they are all out of stock. What's wrong?

On some pages, customers receive an error message: "No items to display".

I created an Apparel product and assigned options to it, but when I got to the storefront, the product details page (viewPrd.asp) returns errors.

The "Disregard Inventory" product setting does not seem to be working with Apparel products. Why? What can I do?

Apparel Add-on: what is it?

I am trying to manage inventory on Apparel products using the Manage Inventory feature ("viewStock.asp"), but I don't see how I can set the stock levels.

Some of the product option combinations don't exist. How can I tell ProductCart not to create those sub-products?

I am not receiving bounce back (bounceback) e-mails when someone places an order using an invalid e-mail address. How come?

How are product options organized in the database?

Is it possible to define the size of the popup window for the size chart link? Right now it pops up fullscreen, but I'd prefer it to me much smaller.

Is it possible to show the final price for my sub-products, instead of the price differential (Add / Remove)?

Can I add new attributes to an existing Apparel products? What is the best way to add the corresponding new sub-products when new option attributes are added?

I am using the Apparel Add-on and have Reward Points enabled... but there is no way to assign Reward Points on a 'sub-product level'. Is this posible.

The SKU and PRICE that change when a selection is made on the product details page look a bit different from sorrounding text. Why? How can I style them?

Gift Add-on
Questions and answers specific to the Gift Add-on.

How is Gift Certificate information stored in the database?

By default shipping and handling fees are still charged when a customer redeems a Gift Certificate. How do we have gift certificates apply to shipping and handling charges?

Can I configure the Gift Wrapping options so that gift wrapping price is per order instead of per product? In other words: if they order 5 items they pay one gift wrapping charge instead of 5.

I'm using both the Apparel and Gift Add-ons. Which one should I install first?

QuickBooks Add-on
Questions and answers specific to ProductCart's QuickBooks Add-on, which is used to export orders from your store to QuickBooks.

Does ProductCart integrate with QuickBooks?

When will the QuickBooks Add-on be released?

Are credit card numbers exported to QuickBooks when I export an order?

Can order numbers be exported to QuickBooks?

How are Apparel products handled when an order is exported to QuickBooks?

The server cannot find my IIF files. I can't import/export from/to QuickBooks.

How are product options handled when an order is exported to QuickBooks?

ProductCart Knowledge Base: all questions and answers