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upgrade to productcart v4 fail

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tnm View Drop Down
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    Posted: 08-June-2013 at 8:43am
Hello.
I upgraded pc to v4 as described here http://wiki.earlyimpact.com/updates/v4_upgrade_instructions ,
problems started at database update step.

In browser, going to siteroot/store/admin/menu.asp shows page can't be found and address bar goes to menu.asp?msg=You+do+not+have+enough+permissions+to+access+the+selected+page.

Manually going to siteroot/store/admin/upddb_v45.asp shows page isn't redirecting properly.

Please any ideas on steps to diagnose and solve this problem? I don't know much about state of productcart before upgrade because it was installed by someone else. I know its not PPD version and I applied correct upgrade.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote tnm Quote  Post ReplyReply Direct Link To This Post Posted: 08-June-2013 at 9:07am
I forgot to say I was upgrading to v 4.5 which is what is downloaded by "check for updates" button.
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Greg Dinger View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Greg Dinger Quote  Post ReplyReply Direct Link To This Post Posted: 08-June-2013 at 9:47am
for starters, it sounds like you are using something other than the master admin user/password. Use that login and see how much farther you get.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote tnm Quote  Post ReplyReply Direct Link To This Post Posted: 08-June-2013 at 10:07am
Thanks, good suggestion, I did recieve a login user and pass which is not master account. But would it be normal behaviour that I can't access any admin page until db is updated?
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Greg Dinger View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Greg Dinger Quote  Post ReplyReply Direct Link To This Post Posted: 08-June-2013 at 10:24am
I'm not sure Tom - I don't recall. I simply don't perform upgrades without the correct user, and if I'm hired to do an upgrade where the client didn't give that to me, I have a way of retrieving it. So I have not done an upgrade without the correct user in years and I don't recall what might happen in your case.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote tnm Quote  Post ReplyReply Direct Link To This Post Posted: 08-June-2013 at 10:28am
Yes, thank you very much using master account information has allowed me to finish upgrade successfully.
Though now when store is live I do see this message when trying to access it as customer:

Microsoft VBScript runtime error '800a000d'

Type mismatch: '[string: ""]'

/store/pc/CustLIv.asp, line 26


And this is CustLIv file lines 25 and 26:

'// If the Customer is a Guest and the page does not allow guests... redirect them somewhere
if ((Session("idCustomer")=0) AND ((session("REGidCustomer")<"1") OR (AllowGuestAccess=0))) OR (Session("idCustomer")>"0" AND session("CustomerGuest")>"0" AND AllowGuestAccess=0) then

I don't know ASP, but maybe its something about numbers being surrounded with double quotes as if they are strings, yet they are evaluated as numbers...
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Greg Dinger Quote  Post ReplyReply Direct Link To This Post Posted: 08-June-2013 at 10:35am
Well, something has gone wrong. You probably need to submit a support plan or engage a developer.

Are you upgrading a live store, or did you create a dev copy of the store folder and upgrade that? How urgent is this - have you effectively broken your live environment?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote tnm Quote  Post ReplyReply Direct Link To This Post Posted: 08-June-2013 at 10:40am
There is a lack of info conserning past work done on the store. I am a developer just not ASP one, still I thought upgrading will be easy task, since it doesn't requite coding.

And yes I have broken the live store.

Support ticket is submited but it might take them a while to respond, with now being Saturday.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Greg Dinger Quote  Post ReplyReply Direct Link To This Post Posted: 08-June-2013 at 10:54am
Generally speaking upgrades do go easy. There may have been an underlying issue that this upgrade has now triggered.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote tnm Quote  Post ReplyReply Direct Link To This Post Posted: 08-June-2013 at 11:06am
Good news, it seems error has been in cache and now its not showing up anymore.
Thanks for your help! I guess it would be good idea to add to documents info about necessity of using master username and password when upgrading.
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