Our Technical Support Policy will change on September 15, 2009.

We provided free support & updates for almost 8 years, but we've had to acknowledge that this is not the most efficient way to run our business: too many resources are being spent on technical support instead of software development.

So, what changes? After September 15, 2009:

• Customers must purchase a $195/year ProductCart Technical Support & Updates Plan in order to obtain technical support and software updates.
• Each License (store) for which a Plan has been purchased will be allowed to submit up to 24 support tickets a year.
• Each License for which a plan has been purchased will be eligible for free software updates and upgrades.
• New ProductCart installations will be eligible for free technical support and updates for 30 days from the day the store is activated. After 30 days, a support ticket can only be submitted if a plan has been purchased for the License.
• If you have purchased from a ProductCart Reseller, please contact them to discuss your next step as you are typically not receiving support & updates from Early Impact.

We are changing things at this particular moment in time for a good reason. Under the new plan, software upgrades - including the upcoming v4 Upgrade - will be free.

This was a tough decision, which we've been brainstorming and arguing about literally for a couple of years. We believe it's the right one. More details | Frequently Asked Questions

ProductCart v4 is coming along nicely! We are trying very hard to meet our "end of September" release date. We'll keep you posted.

We are planning to make available very soon a public BETA demo store that you can 'play with" so that you know what's coming (and might have "last minute feedback" for our developers).

In the meantime, here is a page that presents some of the new features and improvements.

As mentioned above, the upgrade will be free under the new Technical Support & Updates plan.

 

We are also looking to write brief case studies of how ProductCart Synchronizer for use with QuickBooks is helping you cut time and costs.

Many of you have already adopted the completely redesigned integration between ProductCart and QuickBooks. Let us know how it's going.

These case studies will be submitted to Intuit and could also lead to free publicity for your Web store.

Learn more about the "Synchronizer"
Let us know how you are using it

Thank you for your support and your feedback during the development of ProductCart v4. We are excited about this new release and hope you will like it too!

The Early Impact Team

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