As previously announced, our Technical Support Policy is changing beginning today, September 15, 2009.

• You will need to purchase a $195/year ProductCart Technical Support & Updates Plan in order to obtain technical support and software updates.
• Each License (store) for which a Plan has been purchased will be allowed to submit up to 24 support tickets a year.
• Each License for which a plan has been purchased will be eligible for free software updates and upgrades, including version 4.
• New ProductCart installations will be eligible for free technical support and updates for 30 days from the day the store is activated.
• If you have purchased from a ProductCart Reseller, please contact them to discuss your next step as you are typically not receiving support & updates from Early Impact.

Purchase the Plan | More details | Frequently Asked Questions

ProductCart v4 is almost done. You can start playing around with it using the following demo store:

- Control Panel: User Name: 12345; Password: test
- Storefront

Also, it you want to start getting familiar with what the v4 Upgrade process will entail, you can begin reading this document (still under construction).

As mentioned above, the upgrade will be free under the new Technical Support & Updates plan.

GreyBeard Design Group and Web Merchant Services have really switched gears over the last few months and completed a number of new, useful add-on's for ProductCart.

To answer a few questions that people have asked us about "Third Party Add-on's"

• We don't receive any money at all for promoting third-party add-on's or on their sales
• We have not tested them (the developers certainly have)
• We will never add to ProductCart all the features that could and/or should be added to it, and therefore we absolutely encourage the creation of these add-on's and are happy to talk about them!

Thank you for your support and your feedback during the development of ProductCart v4. We are excited about this new release and hope you will like it too!

The Early Impact Team

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