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Accessing your account, returns, privacy policy, etc.
This page provides general information for people that are looking to purchase ProductCart shopping cart software, including details on our return policy, our privacy policy, whether our ecommerce software is shipped or delivered electronically, and more.
- I am an existing customer: how do I access my account?
- Are orders secure?
- Do you have a privacy policy?
- What is the return policy?
- Are orders shipped?
- Anti-fraud policy
Your Account
To modify your account details (e.g. your mailing address), view previous orders, view your "wish list", and more, click here. If you have forgotten your account password, click here (note: your e-mail address is your user name).
Order Security
This site uses the latest encryption technology to ensure that every transaction is a safe one. All transactions are processed over the Secure Socket Layer (SSL). The SSL certificate is provided by COMODO.
Credit card transactions are handled by Authorize.Net, one of the leading and more respectable payment gateways, or PayPal, a leader in online payments.
Our Web site is constantly monitored by the McAfee Secure service.
Your Privacy
We will not share, rent or sell your name, address, email address, or any other personal information with/to any third party. If you have purchased from us or have created an account with us, we may occasionally update you via email to announce special discounts or new features. If you do not wish to receive email from us, simply follow the instructions to unsubscribe.
Shipping
Software products will not be shipped to you. They will be available only via download.
Returns
Early Impact offers a "no hassle" 30-day return policy. Early Impact requires that you sign and fax a written "Proof of Destruction" agreement stating that you have ceased using the software and all software has been removed from any storage device. Click here to download this document. For other purchases: shipping charges are non-refundable. All refunds will be for a total of the purchase amount less a 10% restocking fee which covers merchant fees and technical support. If you have any further questions about our return policies, please contact us.
Anti-fraud policy
Early Impact takes a strong stance against fraud in order to protect its software and help reduce identity theft. In order to implement this policy, Early Impact now requires a customer signature for all orders placed on our store by a new customer. In addition, someone from Early Impact may call the customer at the phone number listed on the order. After an order has been approved, a confirmation email with a link to download the software is sent to the customer.
We apologize for any inconvenience that this may create, and we thank you in advance for your understanding.
If an order is deemed fraudulent, the order will be cancelled, the credit card transaction will be voided, and Early Impact will try to contact the credit card holder to let them know that their credit card is being fraudulently used.