Advanced order processing features in ProductCart shopping carts

Effectively review, edit and process orders with our shopping cart software

Edit OrderProductCart contains two sets of features that make processing orders on your ecommerce Web site more efficient. The features that we are referring to are order editing and batch processing.

They allow the store administrator to accommodate a very flexible order management process, where orders can be accurately verified and edited, if necessary, before being processed and shipped, with pre-authorized credit card transactions being settled for the correct amounts, without leaving the ProductCart Control Panel.

With the ProductCart line of professional ecommerce shopping carts you can set up your store to process orders just like today's leading Internet stores do. Specifically:

  • An order is automatically authorized by a payment gateway (e.g. Authorize.Net or PayPal Payflow Pro), but funds are not captured. Therefore the order is still Pending according to ProductCart. The customer does not receive a confirmation e-mail, but rather only an Order Received message.
  • The store administrator can verify the legitimacy of the order before processing it. For online stores that experience a high rate of fraud, this ensures that fraudulent orders are not processed. If the order is fraudulent (e.g. stolen credit card), it can be easily cancelled (and manually voided through the payment gateway).
  • The store administrator can verify the accuracy of the order before processing it. For example, this allows the store administrator to easily handle a scenario in which a customer realizes to having placed an order incorrectly and quickly sends a follow up email instructing for changes to the order. It also allows for scenarios in which shipping charges were not calculated (or not calculated correctly), for instance, and need to be changed. There are endless other scenarios in which the administrator may need to edit the order before it is processed, and the corresponding amount captured by the payment gateway.
  • Batch ProcessingNote that when the order amount that had been previously authorized is changed before batch processing the order, regardless of whether the orders total is higher or lower than the original amount, the following occurs:

    • ProductCart will contact the payment gateway and void the initial transaction.
    • A new transaction takes place.
    • Depending on whether the amount is higher or lower than the original one, a new transaction is authorized or not.
    • If the new authorization is successful, funds are captured and the order's status is updated to Processed in the Control Panel.

      Not all payment gateways integrated in ProductCart support this feature. Contact us for details.
  • After the order has been edited (if any editing was needed), it can be batch processed together with other orders. At that time, the funds that had previously been authorized are now captured, the order status is updated to Processed in the Control Panel, and an Order Confirmation email is sent to the customer.

Order editing and batch-processing with settlement of the pre-authorized transactions is currently supported when using ProductCart with the following 4 payment gateways:

Using these advanced ecommerce features you can truly minimize the chances of processing incorrect or fraudulent orders, and increase the level of customer service that you can offer your customers.

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