ProductCart: Support Center
Technical support information and other resources for ProductCart users
The Support Center was last updated Saturday, May 10, 2008. See the "Just In" section.
Find a Quick Answer
Many tickets can be quickly resolved by checking our knowledge base, PDF manuals, etc. Run a search!
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Just In...
Recent updates, new features, BETA files to try out, recently reported issues, etc...
We are currently shipping ProductCart v3.11 |
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Recently reported issues |
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The following files are only for users of ProductCart version 3.11, unless otherwise indicated. A ReadMe file is included with each ZIP file and contains more details on what it addresses. If you are running a previous version of ProductCart, please see our Archives.
 Anti spam fix - 04.21.08 (v3.11)
Added CAPTCHA validation to the "Tell a Friend" and "Contact" pages to prevent scripts from targeting the forms for spamming. First posted on 04.16, updated on 04.21. Download the updated files
 Google Checkout improvements and bug fix - 02.28.08 (v3.11)
The files contain two improvements and one bug fix for users of Google Checkout:
- A tax calculation issue was addressed.
- The improvements are related to the removal of some limitations with shipping and tax. (e.g. International "World Ship Tag" was not available at the time of previous releases).
Download the updated files
 PayPal Express Currency Selection Bug - 02.28.08 (v3.11)
When Express Checkout is enabled without Direct Payment the currency selection does not save correctly. The system defaulted the currency to USD. Download the updated file
 Build To Order Customer Pricing Category Fix - 01.10.08 (v3.11)
Addresses two issues related to stores using the Build To Order version and the customer pricing category feature. See the ReadMe file for details. Download the updated file
 Yearly Sales Reports Fix - 01.01.08 (applicable to version v3.051 to v3.11)
This file fixes a discrepancy in the Yearly Sales Chart shown in the Quick Summary. Download the updated file
 UPS OnLine® Tools "ShipAccept" Fix - 12.18.07
Users of the UPS OnLine® Tools shipping wizard should apply this fix. It addresses an unhandled error when confirming a shipment request to UPS. Currently, if an error occurs, it can result in a continuous loop until the browser is closed. Download the updated file
 Updated 2Checkout integration with support for "Direct Return" - 12.17.07
Users of the 2Checkout payment gateway can now use "Direct Return" to automatically return their customers to their ProductCart store after purchase. Download the updated files
 VAT + Gift Certificates: error on order verification page - 12.13.07
On stores using Value Added Tax (VAT) and Gift Certificates, there was an issue on the order verification page (pc/orderVerify.asp). Download the updated file
 Build To Order + Conflict Management: error on configuration page - 12.12.07
When BTO configuration items were removed/inactive/out of stock, they were hidden on the configuration pages, but they were still active in the Conflict Management rules. This caused a problem. Download the updated file
 Delay loading "Locate a Customer" page - 12.11.07
Stores with a high number of customers have reported delays loading the "Locate a Customer" page. This is due to the "Auto Suggest feature. Download file without "auto suggest"
 Error on Order Completed page when using a shared SSL certificate - 11.27.07
The order was completed successfully, but the customer would not see the order confirmation page (pc/ordercomplete.asp) and an error would be returned. This only affected stores using a shared SSL certificate. Download the updated files
 Credit card expiration date shown incorrectly on invoice page - 11.26.07
This affected the invoice page both when printing it for a single order (pcadmin/ordInvoice.asp) and for multiple orders (pcadmin/batchPrint.asp). Download the updated files
File updates for previous versions >>
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Recent updates |
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You can update your store by using the "Check for Updates" feature.
ProductCart v3 - Free updates
ProductCart v2.76
- Upgrade to v3 Now Available
The largest ProductCart upgrade we have ever worked on. Discover what's new in v3.
- 6.19.06 - FedEx rates not being returned.
If your store is using FedEx as one of the shipping providers, the store will no
longer be able to retrieve shipping rates from the FedEx Web site. This is
because it is no longer possible to obtain shipping rates via HTTP requests,
which was the technique used by ProductCart v2.7x. The change on the FedEx Web
site that has caused this is outside of our control. FedEx now only allows rates
to be retrieved via their API.
The good news is that we have been working closely with FedEx over the last
several months and we are in the very final steps of their official
certification program. ProductCart v3, which is now available, supports full integration with the FedEx API and allows you to finalize shipments right from the ProductCart Control Panel (printing labels).
- Archive >>
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New files (and pre-releases) |
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Google Website Optimizer
We've released some customized files that allow you to take advantage of Google Website Optimizer on key storefront pages.
eBay Add-on
Start an eBay auction right from your ProductCart Control Panel! This new Add-on is compatible with any ProductCart v3 store. Learn more >>
ProductCart v3.11
A new ProductCart version has just been released. Learn more about ProductCart v3.11.
- This is a free update for ProductCart users
- Users of version 3.051 and 3.052 will update directly to version 3.11
- Users of version 3.1 will update to version 3.11 through a smaller update
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User Guides and other support documentation |
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ProductCart v3 |
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- ProductCart v3 User Guide (~450 pages, 11 MB, Zipped PDF)
Please note: a few of the chapters have not been fully updated (Payment Options, Order Management, Build To Order). We are working hard to complete these chapters as soon as possible.
- Integrating ProductCart v3 with your Web site (~300KB, PDF)
How to merge ProductCart with your own Web site design
- Product Import Wizard: how to import product information (~540KB, PDF)
This is an excerpt from the User Guide.
- Category Import Wizard: how to import and update category information
Documentation and same MS Excel spreadsheet.
- Using Google Checkout with ProductCart (~170KB, PDF)
A "must-read" for ProductCart stores that want to activate Google Checkout
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Using Google
Analytics with ProductCart (~198KB, PDF)
Learn how to add Google Analytics to your ProductCart store.
- Using PayPal Website Payments Pro with ProductCart: USA | United Kingdom (~280KB, PDF)
Detailed instructions on how to use PayPal's new payment system, both in the US and the UK.
- Upgrading to ProductCart v3: a must read before upgrading your store (~270KB, PDF)
Read this document before upgrading to v3.
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Add-ons |
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Previous Versions |
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- ProductCart v2.76 (~450 pages, 9.9 MB, PDF - Zipped)
- ProductCart v2.75 (~378 pages, 9.6 MB, PDF - Zipped)
- ProductCart v2.7 (~345 pages, 8.2 MB, PDF - Zipped)
- ProductCart v2.62 (~330 pages, 8.1 MB, PDF - Zipped)
- ProductCart v2.53 - Low Res (~270 pages, 2.7 MB, PDF - Zipped)
- ProductCart v2.53 - High Res (~270 pages, 7.4 MB, PDF - Zipped)
- ProductCart v2.1 - (~195 pages, 3.8 MB, PDF - Zipped)
- ProductCart v1.6003 - (1.4 MB, PDF - Zipped)
- ProductCart v1.6003 - Reward Points Extension (391K, PDF)
- ProductCart v1.6003 - Build-to-Order Extension (710K, PDF)
- Importing an Existing Product Database: v2.76 - v2.75 - v2.7 - v2
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Other Documents |
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Other technical stuff... |
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Links |
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Useful scripts |
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- Find out the path to a certain folder using MapPath. Download and unzip the file, then FTP it to the directory for which you would like to find out the path. Then, load the mappath.asp file in your browser.
- Find out with Parent Paths are enabled or disabled on your Web server.
Download script - See it at work on this server.
- Find out if your server supports the Upload & Resize feature
Download script - See it at work on this server.
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Note: If you get the error message, 'Error reading linearized hint data', close Acrobat Reader, restart it from the Windows Start/Programs menu and disable the entry: "Allow fast web view" from the menu Edit/Preferences/General Options. Alternatively, you can download the file to your computer and open it there
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