Technical support and software updates policy

ProductCart customers enjoy free technical support and software updates

Technical support is provided free of charge through our Web site and via e-mail to customers that have purchased ProductCart directly from Early Impact. Customers that have purchased ProductCart from an authorized reseller are required to obtain support from the reseller. Updates within the same version number (e.g. v3.0 -> v3.1) are provided free of charge.

At Early Impact, we take pride in the level of customer service we provide to ProductCart users. Support requests are answered quickly and accurately. Customers are often surprised by the speed and quality of the technical support they receive from us (see customer testimonials).

Technical support is also available in the form of complete user manuals, a searchable and updated database of frequently asked questions, technical articles, a bulletin board, information and code samples for ASP developers, and more. Here are some useful support links:

• Support center - Manuals, Technical Articles, etc.
• Recent updates - A list of recent releases.
• Knowledge base - Searchable database of frequently asked questions.
• Developer’s corner - Code snippets for ASP developers using ProductCart.

Technical support via telephone is not available on ProductCart at this time. Support is limited to ProductCart's existing features, and does not include assistance on customizations that you may apply to the source code.

In addition, your ProductCart purchase includes free same-version software updates at no extra charge for life. If you are updating from version 2.71 to version 2.75, for example, that is considered a same version update and it is free.

An update to a version number that starts with a different digit is considered an upgrade and is available for a fee. Existing ProductCart users are eligible for a discount when upgrading their version.