Many tickets can be quickly resolved by checking our knowledge base, PDF manuals, etc. Run a search!

Recently reported issues:

• AJAX Tooltip fix for IE10 - 04.05.2013
  The AJAX Tootip (shown when users mouse-over a Product) does not render properly under IE10. You can download a patch here and upload the file to your "pc" directory. Download fix
  
• FedEx Web Services bug fix & update #2 v4.1 and v4.6 - 07.19.2012
  If you have updated your FedEx Web Services files or installed v4.6 before 07.19.2012 then you will need to download this patch. If you updated your files before 06.08.2012 then you must first download the "FedEx Web Services bug fix & update #1" first and apply that patch before applying this patch. This patch addresses bug in the Control Panel Tracking file as well as a bug in the store front where not all available shipping rates were being shown. Download fix
  
• Cloning BTO Configuration Bug v4.1 to v4.6 - 07.17.2012
  This patch fixes a bug the occurs when attempting to clone a BTO product's configuration from one BTO product to one or more BTO products. Download fix
  
• FedEx Web Services bug fix & update #1- v4.1 or v4.6 - Reposted 06.08.2012
  This file is intended only for those stores that have enabled FedEx Web Services. This is an update from the original patch posted on 05.10.2012. If you have applied the full update after 06.08.2012, you will not need to apply this patch. This is not the full file set for FedEx Web Services update. To obtain the full file set use the "Check for Updates" link from your ProductCart Control Panel. This patch fixes a bug in the label request that causes a XML schema failed error. It also includes a few feature updates which can be reviewed in the Read Me file within the zip file. Download fix
  
• Store Front Button Upload bug fixes - v4.1 - v4.6 - 06.08.2012
  This patch addresses a few issues that have been discovered in versions 4.1 through 4.6. A bug where the newer buttons are not uploading properly and/or are reversed in order. Also, the store front in v4.5 and above, will sometimes show an older button that is no longer is use. This patch addresses all discovered issues since v4.1. Download fix
  
• UPS Real-time rates bug - v4 - v4.5 SP1 - 04.16.2012
  In some cases, where the store has added handling fees for UPS and the discounted rate for a service doesn't exist, the rate would be displayed for that service would equal to the handling fee only. This fix will validate the discounted rate to ensure it exist and if it does not, it will use the standard rate. Download fix
• Saving order during checkout bug - v4.5 - 02.16.2012
  In some instances the order would not be saved correctly during checkout and in other instances, when offline credit cards were being used, the credit card details were no longer accessible on the order details page. Download fix
• USPS no First-Class rates returned issue - 01.24.2012
  A change in the USPS API caused select shipping rates to no longer be returned. Download fix
• Charts/Sales Report Bug - v4.5 issue - 12.20.2011
  This patch fixes a bug related to the new charts and related sales reports in v4.5. Download fix
• Cross Selling Display - Apparel Add-on v4.5 issue - 11.29.2011
  This file fixes an issue with related cross-selling items no longer displaying on the view product page when running v4.5 with Apparel Add-on. Download fix
• Google Product Search data feed generator update - Reposted 10.05.2011
  Google Product Search has introduced and will soon start enforcing new requirements for submitting a data feed. See this blog post for more information. Reposted with the additional of the "availability" attribute. Download updated feature
• New Security Vulnerability related to the one announced on 08.18 - 08.28.2011
  An important patch was released to address a recently discovered vulnerability. There have been reports of successful exploits, so this patch should be applied immediately. Learn more and download the patch >>.
• Login + PayPal Security Vulnerabilities - 08.24.2011 - Updated on 09.16.2011
  A patch was released to address two separate vulnerabilities that were recently found. There are no reports of successful exploits. This is a small patch and can be applied in just a few moments. Updated 09.16.2011 to address a JavaScript error in v3.X builds. Download fix
• Security Vulnerability - 08.18.2011
  An important patch was released to address a recently discovered vulnerability. There have been reports of successful exploits, so this patch should be applied immediately. Learn more and download the patch >>.
  
  NOTE: the quickest way to find out if there has been a successful hack is to connect to your store via FTP and navigate to the "pc" folder. Once there, sort by DESCENDING DATE and look for any files that start with "gw" near the top of the list. Are there any? If so, you are likely a victim of this hack. Read the PDF document included in the patch for all the details on what to do next. Even if you don't see any modified files in the "pc" folder, you should read the PDF and update the store files as indicated.
  
  
• Modify Category Issues - 07.05.2011
  These files fix a couple of issues that were recently uncovered that can occur when attempting to modify an existing category. Download fix
• Security Vulnerability - Apparel Add-on - 06.01.2011 - Updated on 06.22.2011
  A security vulnerability that affects the Apparel Add-on was recently discovered by the McAfee Secure service. It only applies to stores that use the Apparel Add-on. Updated on 06.22.2011 to fix a bug in the patched v4.1 SP1 and v4.1 SP2 file. Download fix
• Security Vulnerability - Control Panel - 06.11.2011 - Updated on 06.15.2011
  A security vulnerability that affects the ProductCart Control Panel was recently discovered by the McAfee Secure service. Updated on 06.15 to resolve an issue with CP messages. Download fix
• Google Product Search data feed generator update - Reposted 06.14.2011
  Google Product Search has introduced and will soon start enforcing new requirements for submitting a data feed. See this blog post for more information. Reposted with v4 fix. Download updated feature
• Security Vulnerability - Mobile Commerce Add-on - 06.10.2011
  A security vulnerability that affects the Mobile Commerce Add-on was recently discovered by the McAfee Secure service. It only applies to stores that use the Mobile Commerce Add-on. Download fix
• PayPal IPN issue (orders remain incomplete) - 03.22.2011
  For ProductCart v3.51, v4 and v4.1: it resolves a sporadic issue where an order paid for via PayPal remains Incomplete in ProductCart due to an Instant Payment Notification (IPN) problem. Download fix
• IE 9 Compatibility Issue - 03.11.2011
  For ProductCart v4 and v4.1: it resolves a compatibility issue between IE 9 Release Candidate and jQuery, which resulted in problems in the storefront, including One Page Checkout. Download fix
• USPS no rates returned issue - UPDATED - 01.26.2011
  A change in the USPS API caused shipping rates to no longer be returned. Updated with fix for Google Checkout. Updated with fix for Mobile Commerce Add-on. Download fix
• Mobile Commerce Add-on Redirect Issue - 01.04.2011
  Incorrect redirect of Google's crawler. This fix is only for users of the Mobile Commerce Add-on. Download fix
• Cross-site Scripting Vulnerability- UPDATED: 10.09.2010
  A cross-site scripting vulnerability was recently reported. This patch updates a previously released patch for the same issue. Some of the code was rewritten for additional security. Download fix

Other updates, BETA releases, etc.:

• See below for version-specific issues/updates
• See archives for past issues/alerts

• Make sure to review the patches/updates listed above under "All ProductCart Versions".
• FedEx Web Services v4.1 - 11.18.11
  These files are for adding the FedEx Web Services integration for Shipping Rates to ProductCart v4.1. Click here to learn more. .... Download fix
• Service Pack 2 - 05.20.11
  A Service Pack has just been released for ProductCart v4.1 SP1. Service Pack 2 combines the patches listed below. It does not include patches issued after 5.20.11. Learn more
• Image Magnifier Issues with Internet Explorer 9 - 05.31.11
  This small fix addresses some issues that affected the Image Magnifier (MojoZoom) when using Internet Explorer v9. Not needed unless you are using that feature. Included in Service Pack 2. Download fix
• Store Map feature updates - 01.18.11
  This fix addresses an issue with some Store Maps not working properly with a store's design (conflicts with code in header.asp & footer.asp files). It also includes some feature improvements. Download fix
• One Page Checkout issue when "City" contains an apostrophe - 01.14.11
  This one-file fix addresses an issue with One Page Checkout returning an error when the city name entered by the customer contains an apostrophe (rare). Download fix
• Restore Shopping Cart Error - 01.13.11
  This one-file fix addresses a rare issue showing when returning to the same store: an error is shown when ProductCart attempts to restore the shopping cart content. See the ReadMe details. Download fix
• Image Magnifier Issues with Google Chrome - 01.13.11
  This small fix addresses some issues that affected the Image Magnifier in ProductCart v4.1. Not needed unless you are using that feature. Download fix
• BTO Only: Incorrect configuration price - 01.13.11
  Product configuration price recalculated incorrectly when using the BACK browser button from the shopping cart page, in some scenarios. Contact Early Impact for more information on this issue.
• Bing Shopping Data Feed Generator (BETA)
  Create a data feed for the new Bing Shopping marketplace. This replaces the previous Bing cashback data feed creator. See instructions and download beta files
• Canonical URL - Removal of category ID
  Since products can belong to more than one category, the Canonical URL for the product details page should not contain the Category ID. See ReadMe for details. Download fix
• Affiliate ID issue
  When using the search engine friendly URLs, the Affiliate ID was not properly recorded when the link carrying the query string with the affiliate ID was to a product or category page. Download fix
• Service Pack 1 released on 08.12.10
  This is a small maintenance release. Learn more
• ProductCart v4.1 released
  ProductCart v4.1 was released on 07.20.2010. See what's new and update to v4.1

• Make sure to review the patches/updates listed above under "All ProductCart Versions".
• We recommend updating to ProductCart v4.1, which includes all fixes released since ProductCart v4.0 was initially made available. It also adds several new features and improvements.
• Previously released patches and individual fixes >>

• Make sure to review the patches/updates listed above under "All ProductCart Versions".
• List of patches and individual fixes for v3.51 >>

v4.1 Update for existing ProductCart users was released on 07.20.10. Use the "Check for updates" link in your Control Panel to download the update.

v4 Upgrade for existing ProductCart users was released on 10.27.09. Use the "Check for updates" link in your Control Panel to download the upgrade.

On 08.19.09 we released an update for the eBay Add-on. It was sent to all eBay Add-on users on file. If you use the eBay Add-on, but did not receive the update message, please contact us.

On 01.25.09 we released the 3.51 Update through the Update Management System. On 02.27.09 we release a small patch for v3.51, which can be downloaded from the ProductCart WIKI:

• Updating to v3.51
  You can update to v3.51 from either v3.5 or from v3.11. The latter is a consolidated update that allows you to jump all the way to the very latest version from a much older version.
• v3.51 Patch
  The v3.51 Patch is a small maintenance update, with minimal overlap with add-on's and other file sets. you may or may not need it: learn more about the 3.51 Patch and whether or not you need it.