Testimonials from ProductCart users
Our customers love ProductCart and are often impressed with our customer service
At Early Impact we pride ourselves in offering outstanding customer service. And our customers certainly appreciate it.
Below are some of the messages we have received from users of our ProductCart shopping cart software and links to Web sites where customers submitted reviews or comments about our company and/or our ecommerce software.
- Customer testimonials (see below)
- ProductCart reviews posted on other Web sites:
Customer Testimonials
These are only some of the many testimonials that we have received from our customers over the years.
"I am writing to thank you for all the support and excellent service I have received from you while I have been designing and developing our ecommerce site. I have never experienced customer support like this before. The turnaround time for any issue I have had has been quite simply amazing. I will not hesitate in recommending you to any considering creating an ecommerce system." Darren Savery, logitech.uk.com
"I am so impressed with your level of service. Outstanding!" Josh Reams, Regency Web, a ProductCart reseller
"This is just some feedback from a very happy customer. We reached a little milestone today -- 10,000 orders handled by ProductCart on our web site -- and I just wanted to let you know great the cart is and how terrific your staff is. The cart works wonderfully, has every feature we need (along with tons of features we'll eventually use as our company continues to grow), it's reliable, and it's very easy to use. Your tech support team is the best we've encountered. We've tried other carts in the past, and now that we've used ProductCart for a while we wouldn't exchange it for any other cart even if someone paid us to do it!" Kristen Cramer, immrama.org
"[...] I made the decision to switch to Early Impact's shopping cart software about a year ago. The entire team at Early Impact has made me look like a brilliant CEO. They have produced a superior product and provided ‘par excellence’ in service after the sale. I have adopted Early Impact’s ‘Service after the sale’ model as an example when training my staff in how to service of our customers. [...] Thank you Early Impact!" Terry Earl Richards, Founder, President and Chief Executive Officer, Camping Outpost, Inc. CampingOutpost.com
"[...] The number of customer complaints related to our shopping cart has dropped 97% since we installed ProductCart. Thanks to all of you!" Robert S. Randazzo, PrecisionManuals.com
"[...] Last year we switched to ProductCart because: 1.) We were having problems with processing credit cards. 2.) We did not have the control we needed over how the site was going to look and feel as much as we thought it should 3.) We needed better support. Now that sufficient time has past, I wish to tell you we have not had one credit card processing problem. Also, we feel we have creative control over our store now and the power of our store with features like ‘RMA’ return authorization is excellent. Even the reward points works for our customers! Our customers have their own accounts and it empowers them. I can go on, but do I really need to say anymore? On the third point, your support system and the folks on your staff are excellent. I was praising you to our ISP Company, they never heard of such service, and I told them ‘yeah me neither at first, but I know it is true and they are hard working honest business people and have been their for me like I want to be for my customers.’ You guys are good. So, keep me in mind if you ever need a reference or someone to stand up for you folks." R. O’Brien-Bills of AIS Engineering Books.
“[…] Your product has helped me a lot especially because most of my competitors are using a very basic shopping cart and your complete features have helped increase my conversion rate. Thanks for the product and for your fast reply.” Abdelrhman Fahmy, NileStone.com
"We've been extremely pleased with the ProductCart software. We weren't particularly skilled with ecommerce and shopping cart software, but ProductCart was extremely easy to work with and provided numerous options & features to fit our business. The software package has also been very dynamic, with upgrades and additional features available on an on-going basis. The technical support has been the best that I've had with any software, both in terms of timeliness and knowledge. They have always been extremely responsive and have gone above and beyond the standards of most technical support groups. They always provide options that are appropriate for our organization. [...] I would highly recommend their products and service to anyone." Brad Amano, RhinoNaturals.com
"Thanks again for all of your help. It is unusual to find good, responsive technical support." Bret Keeven, Foundry Software.
"I know I already praised the new version (v2.71), but I just used it to add a new rug line, and when it took me about an hour before to resize 10 rugs in PhotoShop and then upload them in ProductCart and apply all the sizes, took me about 10 minutes this time. The automatic resizing is great, and clone product now works flawlessly (with the product options as well). I can't thank you guys enough for this new version." Patrick Mangan, EinsteinMoomjy.com
"Thank you for creating ProductCart, a first rate shopping cart perfect for our small bookstore that is flexible. Their support team is equally first rate and I know because we have used another popular brand that fell short of what ProductCart offers in product and service. ProductCart has found a loyal customer at AIS Engineering Books." Mr. O'Brien-Bills, PE Bookstore Owner.
“We expect the process of generating and managing customer quotations to be much more efficient. [...] The ability to instantly update our product and/or pricing will provide more accurate quotations thanks to the system developed by Early Impact. The entire development process required less than three months, and we have been very satisfied with the way our requirements were turned into system features and added to the project.” Chris Grow, VP of Marketing, Carl Zeiss IMT Corporation, regarding a custom quoting solution based on ProductCart Build To Order.
"I don't know who wrote your manuals but they deserve a big round of thanks from your customers. Even I can understand each point being made. I can't remember when I've seen any manuals this well done." Ken Swanson
"I only wish that half of the vendors I have dealt with since starting my online business were as friendly, professional and service oriented as you are. Then I wouldn't have quite the stress levels I do now!" - John Mathes, SynapseTek
“I can't tell you how happy I am with the Web site you designed and the service you gave to me and the. You have made a dream reality and my business is now much more than I ever dreamed it to be.” Marilee Nielsen, Nielsen Design
“The ProductCart shopping cart enhanced by the Build To Order features has allowed our company to develop our ecommerce solution quickly and effortlessly, at a fraction of the cost of developing a custom solution. The possibilities are endless with ProductCart; pick up ProductCart before they realize they are giving it away.” Brian Leaver, Vigor PC
"Early Impact has created a great new shopping cart program. ProductCart's well thought out and organized and easy for the retailer to set up and use." Scott Jones, Ormsby Editions
"I knew Early Impact was a great company...but now I think you guys are fabulous! I got a client today….I love getting clients!" Marla Sloane
"Let me tell you....MY situation! They have been working night and day to make sure the shopping cart work on my hosts system...even beyond the call of duty... Is it working yet...well not fully but it will be...very soon and why ? It is because my situation was not normal and my host was not normal but they are working with me to make it work for my needs...this is what makes them heads above ANYONE else... Superior customer support and going that extra mile." Paul Abernathy
Since 2001, Early Impact has been developing professional shopping cart software and providing complete ecommerce solutions. Our quality ecommerce software, coupled with fast and accurate technical support, is the foundation upon which businesses around the world have built successful online stores.
